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FAQs Get Them While They're Hot!

*Currency billing details and credit card safety*
Q.. Will I be billed in United States dollars and is you store safe for me to use my credit card?
A.. All our store products are priced in USD. Your credit card will be debited the equivalent of your own local currency at the current exchange rate. Your invoice which will arrive with your goods will be in USD.

Mega Pet Suppplies uses Secure Sockets Layer (SSL) encryption technology and certified safe for internet trading. Your details are not stored by Mega Pet Suppplies in any form. This is our protective measure for both the customer and Mega Pet Suppplies against fraud and theft.

*Worldwide Door to door Postage*
Q..
How much is postage? Do you post to my Country? How long will it take for me to receive my order?
A.. At present we are offering a postage special. For a limited time we are offering Flat rate door to door postage for $6USD. This is a flat rate cost no matter if you buy one product or several. Megapetsupplies.com guarantees prompt worldwide delivery of all our pet goods and pet supplies ordered.

Remememebr you dont need a prescription to purchase from us so this also saves you $$$ on all brand name pet meds.

If for some reason we are unable to dispatch your order within two working days of receipt of your order Pets Megastore will contact you so that we may make alternative arrangements.

*Delivery Times*
Australia posts worldwide postage service is our choice of postage companies. They provide a quality worldwide door to door postage service that we have found to be a very reliable for a long period of time.

We post pet medicines worldwide. UK, USA right up to Russia or where ever you may be Mega Pet supplies combined with Australia post can deliver your meds to you in timely and professional manner.

All goods are posted within 2 days from the date you place your order. Postage time is approx 5-7 days from the date your goods leave our warehouse.

*Product Range Authenticity*
Q..
Are the products shipped similar or the same as the products we get from the USA/UK etc. ie Heartgard,Frontline?
A.. Yes. All Products and Pet Supplies sold and recommended by Mega Pet Supplies for your pet or pets are from reputable leading brand International companies such as e.g. Proheart (USA), Advantage, (Germany), Bayer Animal Health, Virbac, Pfizer, Forte Dodge, Aristopet, Kra-mar, Beau Pets, Hagen, Wardley's, Mavlab, Merial, & Vetafarm.

So yes every product we sell is exactly the same product as you would by with a prescription from yur local vet. We Guarantee this!

Q.. What is the difference between Frontline and Frontline Plus?
A.. Frontline plus actually kills the flea eggs as well as the flea.

Q.. What is the difference between Heartgard and Heartgard plus?
A.. Heartgard plus prevents some intestinal worms such as Round worms and Hook worms.

*Return Policy*
Return shipping charges are generally the responsibility of the customer. If you decide to cancel the order or you have placed an incorrect order your will recieve a full refund or exchange minus the shipping charges. We must be notified withing 14 days of your order. If an incorrect order is due to our error a full refund including shipping will be recieved.



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